Heat Pump Not Heating or Cooling Correctly?

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A heat pump that is not heating in winter, not cooling in summer, running constantly without reaching the set temperature, or icing over is a problem that needs a NATE-certified technician, not a quick reset. A Quality HVAC and Plumbing Services LLC repairs all types and brands of heat pump systems throughout Goodyear, Phoenix, Peoria, Avondale, and the West Valley, available 24 hours a day. Our NATE-certified, EPA-certified technicians are licensed (ROC 255316), fully insured, and experienced in reversing valve failures, refrigerant issues, defrost control faults, capacitor replacement, and heat pump-specific diagnostic work. We diagnose correctly the first time and provide upfront pricing before any repair begins. With 30 years of West Valley HVAC service and a BBB A+ accreditation, our heat pump repair track record is well documented. Every repair is covered by our 100% satisfaction guarantee. Call 623-853-1482 or schedule heat pump repair online.

Expert Heat Pump Repair Service in Goodyear Including Greater Phoenix, AZ Area

Heat pumps are an incredibly efficient heating system. They are versatile, providing cool air in the warmer months and keeping the temperature comfortable throughout the winter. But like a traditional air conditioner or furnace, they will eventually break down and require heat pump repair services.  

Will be a repeat customer

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“We had a fairly extensive repair on a 4 year old system. A Quality Came out within a few hours of calling, discovered the problem and gave us a fair price for the repair. It was not cheap and it makes me hate home builders even more, but A Quality made the process easier and the diagnosis and repair were well documented. Thank you to our tech, Manny, for such an awesome job. Will be a repeat customer.”
- Stephen “Sven” G
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Heat pumps can also act as part of your water heating system. Heat pump water heaters can save 2 to 3.5 times more energy than a conventional electric resistance water heater. As a result, heat pump water heaters can save the average family approximately $350 yearly or provide a lifetime savings of $3750.  

If you’re in the Goodyear area, you can trust A Quality HVAC and Plumbing Services LLC Services technicians for expert heat pump repair. We’ve been helping homeowners with HVAC services like repairs to your heat pump system since 1995. Our team gets it right the first time, or we’ll fix it for free. Contact us online or give us a call today to schedule an appointment.

Expert Tips
- Bryan Cary
Maintaining a comfortable indoor temperature is crucial, especially during scorching summers in Phoenix, AZ. To ensure your heat pump operates efficiently, here's a regularly clean or replace the air filters. Clogged filters restrict airflow, forcing the system to work harder and consume more energy. Additionally, schedule professional maintenance at least once a year to inspect and tune-up your heat pump. This will prevent potential breakdowns and extend its lifespan. Remember, a well-maintained heat pump not only keeps you cool but also saves you money on energy bills.
- Bryan Cary

Heat Pump Repair Service in Goodyear, AZ 

You rely on your heating and cooling systems to keep your home comfortable. When something goes wrong, you want to know that a qualified and experienced technician will complete your repair. 

That’s why our experts are trained on all major brands of heat pump systems. This breadth of education means we can handle your heat pump repair as fast as possible and with quality customer service. 

Types of Heat Pumps We Can Service  

All heat pumps operate in the same basic manner, but they gather heat differently. Our technicians are trained to provide heat pump service for air source heat pumps, ground source heat pumps, and water source heat pumps. 

Air Source Heat Pumps 

An air source heat pump will pull air from outside and move it into your home. These are the least expensive and take up the smallest amount of space. In milder climates, they are more energy-efficient than water or ground source heat pumps. However, in cold climates, they are less efficient.   

Ground Source Heat Pumps

A ground source pump picks up heat energy from the ground and pushes it into your home. Temperatures at ground level are typically warmer than the air, making ground source heat pumps more efficient in the colder months. 

Ground source pumps are quieter and more durable than an air source system. They are generally more expensive because the ground will need to be excavated before installation.   

Water Source Heat Pumps 

Water source heat pumps take energy from a nearby body of water. This extraction is done by pumping water from the source through the heat pump. One negative aspect of a water source heat pump is that it requires a steady flow of water. This flow could be interrupted in the winter months, so a second heat source may be needed as a backup.  

No matter your pump type, we can take care of your heat pump repairs. Our team of experts will provide you with superior heat pump services, including in emergencies.  

Signs a Heat Pump Repair Is Needed 

If you aren’t a heat pump expert, it may be difficult to tell when you need heat pump service. Our technicians know all the common signs that a heat pump repair is crucial. 

Here are things to look for before you call A Quality HVAC and Plumbing Services LLC Services: 

  • No longer being able to easily switch between heating and cooling modes 
  • The heat pump is icing, leaking water, or freezing over
  • Energy bills are unusually high 
  • Inaccurate temperature displayed 

Any of these issues will require expert heat pump service. 

What Does a Heat Pump Repair Include? 

A professional technician from A Quality HVAC and Plumbing Services LLC Services will check for faulty wiring or programming issues with your thermostat. They will check the condenser for problems like defective timer motors, low refrigerant, blockages, and damaged control boards.  

Heat pump repair services include checking and repairing ductwork issues too. 

How Much Does a Heat Pump Repair Cost? 

Heat pump repairs will vary according to the brand and model needing to be repaired. Other factors that influence the final cost include labor and the extent of the repairs.  

Replacing Your Heat Pump 

When you call heat pump repair companies, their primary goal is to fix the issue. However, some issues cannot be repaired. If it is time to replace your heat pump, we can help you through the process by answering questions about the best equipment to meet your needs. Then, our trained technicians can complete the installation process and have your home at a comfortable temperature in no time.  

Trust the HVAC Experts for All your Repair Needs

Although repairing a heat pump can seem like an easy task, it’s best to leave it to professional heat pump repair companies. This approach will ensure the job is done efficiently and correctly to prevent further damage. A Quality HVAC and Plumbing Services LLC Services technicians can service any heat pump, no matter what condition they are in. 

We are licensed, bonded, and insured HVAC and electrical contractors, and we are registered with the Arizona Registrar of Contractors. 

Contact us online today or give us a call to schedule an appointment for your heat pump repair and expect top-quality workmanship with exceptional customer service.

Frequently Asked Questions

The most common heat pump repairs A Quality technicians see in the West Valley include refrigerant leak detection and recharge, reversing valve failure, capacitor replacement in the compressor and blower circuits, contactor failure, defrost control board issues, and coil cleaning for systems with significantly reduced efficiency. Many of these repairs can be completed on the first visit because A Quality service vehicles are stocked with the most commonly needed components.
A heat pump that is not producing adequate heat may have a refrigerant leak, a failing reversing valve that is not switching the system into heating mode correctly, a defrost cycle problem that is leaving ice on the outdoor coil, a dirty air filter restricting airflow, or a failing capacitor affecting compressor performance. An A Quality diagnostic visit identifies the specific cause and provides upfront pricing for the repair.
The reversing valve is the component that switches a heat pump between heating and cooling mode by changing the direction of refrigerant flow. When it fails, the system may be stuck in one mode, produce lukewarm air in both heating and cooling, or fail to respond to thermostat mode changes. Reversing valve replacement is a specialized repair that requires a licensed, EPA-certified technician with heat pump training.
A small amount of frost on a heat pump's outdoor coil during heating operation is normal and is handled automatically by the defrost cycle. A heavy buildup of ice that does not clear indicates a problem with the defrost control board, defrost sensor, reversing valve, refrigerant charge, or airflow restriction. Running a heat pump with heavy ice buildup can damage the compressor. Call A Quality at 623-853-1482 for a diagnostic visit.
Yes. A Quality HVAC and Plumbing Services LLC repairs all makes and models of residential and commercial heat pump systems. Our NATE-certified, EPA-certified technicians are trained across all major heat pump brands and receive ongoing training on current systems and components from leading manufacturers.
A Quality provides same-day heat pump repair throughout Goodyear, Phoenix, and the West Valley when scheduling allows, and 24/7 emergency service when the system has completely stopped producing heat. Call 623-853-1482 and we dispatch the next available certified technician to your location.
A heat pump diagnostic from A Quality includes reviewing the symptoms with you, running the system in both heating and cooling modes to observe its behavior, checking refrigerant pressures, testing the reversing valve and defrost controls, inspecting electrical components including capacitors and contactors, checking coil condition and airflow, and reading any thermostat or system error codes. The technician presents findings with upfront repair pricing before any work begins.
A heat pump blowing cold air in heating mode typically indicates a failed or stuck reversing valve, a refrigerant leak that has reduced the system's heating capacity, a defrost cycle that is running constantly rather than periodically, or a thermostat configured incorrectly. An A Quality technician can diagnose the specific cause during a service visit and provide upfront repair pricing.
Running a heat pump that is visibly struggling, making unusual noises, producing ice, or failing to reach the set temperature can worsen the underlying problem and, in some cases, damage the compressor, which is the most expensive component in the system. If your heat pump is not performing normally, call A Quality at 623-853-1482 for a diagnostic visit before continuing to operate it.
Capacitors provide the electrical boost needed to start and run the compressor and fan motors in a heat pump. They degrade over time due to heat cycling, voltage spikes, and age, eventually losing the ability to hold their rated charge. A failed capacitor prevents the motor it serves from starting, which can appear as no cooling, no heating, or a system that hums but does not run. Capacitor replacement is one of the most common and least expensive heat pump repairs.
A Quality provides upfront, itemized pricing for all heat pump repairs before any work begins. The diagnostic fee is disclosed before the visit. Upon diagnosing the issue, the technician presents the repair price for your approval before starting. There are no hidden fees or additions to the quoted price.
Every heat pump repair from A Quality is backed by the 100% satisfaction guarantee. If the repair does not resolve the problem or the issue returns, we come back and fix it at no additional charge. We stand behind our work completely on every service call.
Modern heat pump refrigerants are not directly toxic to breathe in typical household concentrations, but a significant refrigerant leak does reduce the system's ability to heat or cool effectively and, if severe, can damage the compressor. EPA regulations require that refrigerant leaks in systems containing more than a threshold amount of refrigerant be repaired promptly. A Quality technicians are EPA Section 608 certified for all refrigerant handling.
Yes. A Quality HVAC and Plumbing Services LLC repairs ductless mini-split heat pump systems from all major manufacturers including Mitsubishi, Daikin, LG, and others. Ductless heat pump repairs commonly include refrigerant leak detection and recharge, control board service, coil cleaning, communication error diagnosis, and indoor unit drain pan service.
A heat pump running continuously without reaching the desired temperature during heating season can indicate a refrigerant charge issue, a dirty or restricted coil, an undersized system, significant duct leakage, or declining compressor capacity in an aging unit. An A Quality diagnostic visit evaluates all possible causes and presents findings with transparent repair or replacement options.
Repair is generally the right choice when the heat pump is less than 10 to 12 years old and the cost of the repair is reasonable relative to the system's value. Replacement becomes the better investment when repair costs are high relative to a new system's cost, the compressor has failed in an older unit, or the system is experiencing repeated failures. A Quality technicians provide an honest comparison of both options.
A grinding or screeching sound from a heat pump typically indicates a failing motor bearing, a loose or debris-impacted fan blade, or a compressor beginning to fail. These conditions can progress rapidly. Turn the system off and call A Quality at 623-853-1482 for a diagnostic visit. Operating a heat pump with these sounds can cause the problem to escalate into a more expensive repair.
A Quality service vehicles are stocked with the most commonly needed heat pump repair components including capacitors, contactors, defrost control boards, reversing valve solenoids, fan motors, thermostat components, and refrigerant. This stocking allows many repairs to be completed on the first visit rather than requiring a return trip for parts.
Yes. All A Quality technicians who service heat pumps hold EPA Section 608 certification, which is required by federal law for any technician handling refrigerants. This certification confirms that our technicians handle refrigerants safely, recover them properly, and do not release them into the atmosphere. EPA certification is held in addition to NATE certification and APS certification.
A single click when a heat pump starts is normal as the contactor closes to energize the compressor. Repeated clicking without the system starting indicates a failed capacitor, a failing contactor, or a compressor that is trying to start but cannot under load. Rapid repeated clicking without startup is a condition that needs professional diagnosis. Call A Quality at 623-853-1482 if the system is clicking but not running.
Resolving a heat pump issue typically restores normal system efficiency. A heat pump running with low refrigerant, a partially failed capacitor, restricted coils, or a cycling defrost problem uses significantly more energy than a properly operating system. After a repair, most customers see energy consumption return to expected levels.
A Quality offers same-day heat pump repair throughout Goodyear, Phoenix, and the West Valley based on technician availability. Call 623-853-1482 as early in the day as possible for the best chance of same-day service. For homes without working heat, we prioritize dispatch as quickly as possible regardless of the time of day.
A Quality provides upfront diagnostic fee information before the visit. Call 623-853-1482 for current diagnostic fees in your area. In many cases, the diagnostic fee is applied toward the cost of the repair when you proceed with A Quality for the work.
The most effective steps homeowners can take are replacing the air filter every one to three months, keeping the outdoor unit clear of debris and landscaping, and scheduling annual professional maintenance before each cooling season. A Quality's annual maintenance includes refrigerant check, coil cleaning, electrical component testing, and defrost cycle verification, all of which prevent the most common heat pump failures.
Yes. A Quality HVAC and Plumbing Services LLC repairs heat pump systems in commercial properties throughout Goodyear, Phoenix, and the West Valley. Commercial technicians hold both ROC 255314 and ROC 255316 and are trained on commercial heat pump configurations. Call 623-853-1482 to schedule commercial heat pump service.
Before calling, confirm your thermostat is set to heat mode with the temperature set above the current room temperature, verify the air filter is not completely clogged, and check that the circuit breaker for the heat pump has not tripped. Also confirm that the outdoor unit fan is running. If these checks do not resolve the issue, a professional diagnostic is the right next step.
Yes. A Quality HVAC and Plumbing Services LLC provides 24/7 emergency heat pump repair throughout Goodyear, Phoenix, and the West Valley. Our phones are answered by a live person around the clock, including nights, weekends, and holidays. Any applicable after-hours fees are disclosed before the visit.
Call A Quality at 623-853-1482 any time of day or night or submit a service request at aqualityhvac.org/contact-us/. Our phones are answered 24/7 by a live person. We confirm your appointment details and dispatch a licensed, EPA-certified, NATE-certified technician to your location.
A Quality HVAC and Plumbing Services LLC serves Goodyear, Phoenix, Glendale, Peoria, Surprise, Avondale, Buckeye, Scottsdale, Sun City, Litchfield Park, Tolleson, Estrella Mountain, and all surrounding West Valley communities for heat pump repair. Call 623-853-1482 to confirm availability at your address.

Customer Testimonials

“Manny came to repair my air conditioner. It took several procedures and he finally replaced my new motor. It seems to be doing the trick. He also put in a new thermostat . Mine was 21 years old so it was time. He was pleasant and easy to work with; answered all my questions, and there were a lot, until I understood. I would recommend this company and this tech unconditionally!!!” - Midge Abel
“Jason was pleasant, professional, and helpful. He clearly talked about my options and answered all my questions. I’d gladly do business with him again.” - Katrine Cady
“Our upstairs AC stopped working yesterday and I chose this business because of their 5 star reviews. They did not disappoint. Rachel was amazing. She is not only friendly but she is very professional. She was ready to send someone out within an hour! John came out and was very knowledgeable, professional and above all, honest. You don’t see that very often anymore. I will definitely come to them for my future AC/Heater needs.” - Heidi Hedina
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ZIP CODES WE SERVE

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Areas we serve

  • Estrella Mountain
  • Sun City
  • Phoenix
  • Waddell
  • Anthem
  • Avondale
  • Buckeye
  • Peoria
  • Scottsdale
  • Glendale
  • Surprise
  • Goodyear
623-253-3802 623-278-3295